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The small print

Terms

The terms for using Nine and buying films from us. Written to be read.

Dated 23 September 2026.

1. Who these terms are between

You are the person or company using Nine, or buying a film from us. We, us and Nine are NorwAI AS, organisation number 920 631 908, Trygve Nilsens vei 48P, 1061 Oslo, Norway. You can reach us as the contact page says.

By using Nine you accept these terms. If you accept them for a company, you confirm that you may bind that company.

If you are a consumer, that is, a private person acting outside your trade, you have rights under Norwegian law that these terms cannot take away. Where a clause here would give you less than the law gives you, the law wins and the clause does not apply to you.

2. What the service is

  • Your first look. You type your web address, our server reads your colours, typeface and name from your site, and our films show them. It is free, and needs no account.
  • Films made for you. With a plan, from your website, your words, a script, documents, pictures or a recording, our engine makes a film, checks it, and hands it over with what the checks found.
  • An account. You sign in with your email address and keep your films in your own place.
  • Films kept for you. A finished film is kept so you can play it and download it again later.

These terms do not cover the licence of a typeface that ends up in your film, or another company's service you use on your own, such as your bank or your email provider.

3. Your account

An account is an email address. To sign in, we send a six digit code to that address. There is no password, so there is nothing to reset. A code lives for ten minutes and works once, and five wrong tries end it.

Keep your mailbox safe, because anyone who can read it can sign in as you. Tell us at once if you think somebody else has got in. We may close an account that is used to attack the service or to harm somebody else.

4. What you pay, refunds, and your right to withdraw

Looking around is free, and no card is asked for. A film of your own comes with a plan, and credits can be added on top of one. You pay by card, through Stripe. Prices are shown in US dollars, and your card is charged in the currency and the amount shown on the payment page, before you pay. The price shown is the whole price: any VAT that applies is included in it, and nothing is added at the payment page. Stripe, which takes the payment, works out the VAT for your country from that price and shows it on the payment page and on your receipt. Nothing is charged before that page.

A plan. A plan is paid in advance for one month, three months or twelve months, and it renews for the same length until you stop it. You stop a plan yourself, in Settings under Plan and films, with Cancel my plan. It then stops at the end of the period you have paid for: until then everything works as before, nothing more is charged, and you can change your mind with Keep my plan. After that you are on the free plan. Every film you made stays yours, and credits left in your account stay there and count again the day you choose a plan again. If a renewal payment does not go through, new paid films are paused until it does: update your card in Settings and they start again. You can also write to us at Sondre@NorwAI.as and we stop it for you. No renewal is taken after you have stopped it, and if one is, we pay it back. The period you have paid for runs to its end. Each plan puts credits in your account for each period you pay for, when that period is paid, and the number is shown beside the price before you pay. One credit is one dollar of what you pay. Where the prices page offers a founding price, it is for the number of first customers the page names, and it stays yours for as long as you keep that plan. Credits added on top of a plan are bought at the amounts shown beside the button.

A film costs you something only when it is handed over. Before you press, you are shown the most it can cost in credits. When it is handed over to you, and not before, it is taken from your credits at what it really took to make, and never more than that most. You do not stop a film yourself: a film you order is made and handed over to you. If a film cannot be finished, or we stop it before it is handed over to you, you are not charged. If something is wrong with a delivered film, write to us within 14 days and we will fix it or give your money back.

A film that does not pass our checks. Every film the engine makes goes through two checks before it is handed over, one for the facts and one for the craft, and the scores they give are shown with it. Our bar is 9 out of 10 and a clean fact check. When you make a film you choose how polished it should be, from 6 to 9 out of 10 (never above 9), and the film is done as soon as the craft check scores it at your target with a clean fact check. A film that does not reach your target is reworked and checked again, up to as many rounds as your plan gives that target (target minus 5, and never more than 1 round on Film, 2 rounds on Film + Transparent, 3 rounds on Production and 4 rounds on Studio); the reworking ends sooner when two reworks in a row do not improve it. If a rework scores lower than an earlier version, the better version is the one delivered. If it is still under your target, it is delivered with a line saying so and what would make it reach it, and it is charged like any other, never more than the most it could cost shown before you started. If a check could not be finished, the film is handed over without that score. The 14 days above apply in the same way.

If you are a consumer: your right to withdraw. Norwegian law, the Right of Withdrawal Act (angrerettloven), gives a consumer who buys online 14 days to change their mind, counted from the day of the purchase. Credits, and a film delivered as a file, are digital content, and for digital content that right ends sooner only if you asked us to start before the 14 days were over and confirmed that you knew you would then lose the right (section 22 n). Our payment page does not ask you for that, so you keep the full 14 days. If we did not give you this information before you bought, the period is longer: up to 12 months more, as section 21 of the Act says.

To withdraw, tell us within that period: write to Sondre@NorwAI.as, or to our address in clause 1. Any clear message will do, and you may use the form below. If you withdraw, we pay back everything you paid for that purchase, to the card you paid with, within 14 days of hearing from you. A plan you withdraw from ends when the money is paid back, and is not renewed.

Withdrawal form. Fill it in and send it only if you want to withdraw.

To: NorwAI AS, Trygve Nilsens vei 48P, 1061 Oslo, Norway, Sondre@NorwAI.as

I give notice that I withdraw from my purchase of the following:
Bought on:
My name:
My address:
My signature (only if this form is sent on paper):
Date:

5. Changes to the service

Nine improves and changes. A feature can be added, changed or withdrawn. Where a change materially reduces what you have paid for, we tell you before it happens, and you may end the agreement and get back what you paid for the part you have not received.

We sometimes need to take Nine down for maintenance, and the page then says so.

6. Ending the agreement

You may stop using Nine at any time. Nothing renews behind a free account, and there is nothing to cancel to stop being a user. If you have a plan, you can stop it whenever you like. You stop a plan yourself, in Settings under Plan and films, with Cancel my plan. It then stops at the end of the period you have paid for: until then everything works as before, nothing more is charged, and you can change your mind with Keep my plan. After that you are on the free plan. Every film you made stays yours, and credits left in your account stay there and count again the day you choose a plan again. If a renewal payment does not go through, new paid films are paused until it does: update your card in Settings and they start again. You can also write to us at Sondre@NorwAI.as and we stop it for you. No renewal is taken after you have stopped it, and if one is, we pay it back. The period you have paid for runs to its end.

Either of us may end the agreement if the other does something seriously wrong and does not put it right within a reasonable time after being told. We may also close an account at once where keeping it open would put somebody else's material or our service at risk, and we will say why.

When the agreement ends, the parts that should survive do survive: what you owe us, what we are responsible for, and the rules about whose material is whose.

7. Your material, and what you promise about it

Everything you send us stays yours: your website address, your documents, your pictures, your logo, your recordings and your film. You give us permission to use it for one purpose, which is to do the work you asked for: read it, store it, send what each step needs to the companies on the list of who handles your data, make a film from it, and deliver that film to you. That permission ends when the work is done, except for the copy we keep so you can reach your own film later.

You promise us these four things:

  • The material is yours to send. You own it, or you have permission from whoever does, including from any person who can be seen or heard in it.
  • The marks you ask us to use are yours to use. Your logo, your name and any other mark you give us may be used as you have asked.
  • The typeface you ask us to use is licensed for this. Putting a typeface file inside a film that people download is a separate permission from having the font on your computer.
  • What the material says is lawful. It does not break anybody's rights, it is not misleading, and using it as you asked is not against the law.

What we do not make. We refuse to make a film from material that:

  • shows or uses the voice of a person who has not agreed to it, or makes a real person seem to say or do what they did not;
  • is sexual, or sexualises a child in any way;
  • harasses or threatens anyone, or stirs up hatred or violence against people;
  • breaks somebody else's copyright, trademark or privacy;
  • is made to deceive: fraud, a scam, false news, or passing yourself off as another person or company;
  • is against the law where you are or where we are.

We may stop such a film, take it down, and close the account that asked for it. Every upload asks you to confirm that you have the right to use the material and that everyone in it agrees. If you see a film that breaks this list, use Report this film under it, or write to Sondre@NorwAI.as.

8. What you may do with the finished film

When a film you have paid for is delivered, you may use it on your website, in advertising, in presentations, on social media, in a training library and anywhere else you like, for as long as you like, anywhere in the world, without paying us again and without telling us where it went.

Two things we keep: the rights in the engine, which means the templates, the code, the way films are composed, and our own marks. And we may show a finished film as an example of our work, unless you tell us not to, in which case we will not.

Two things you may not do with our material: resell the engine, or a template taken out of it, as your own product, and present the film as made by somebody other than the parties who made it.

9. What we are responsible for

We do the work with the care a professional studio owes its client. If we deliver something that does not match what we agreed, tell us, and we will put it right or give you back what you paid for that part.

Beyond that, and as far as the law allows, our total responsibility to you under this agreement is limited to the amount you have paid us for the work in the twelve months before the claim. That covers any kind of claim, added together, and it applies to a company. If you are a consumer, this limit does not apply to you.

We are not responsible for indirect losses, which means things that follow from the problem rather than being the problem itself: lost profit, lost business, lost goodwill, or a claim from your own customer.

10. What these terms cannot exclude

This clause stands above the one before it. None of the limits above apply to:

  • intent or gross negligence on our part;
  • death or personal injury caused by us;
  • product liability under the Norwegian Product Liability Act;
  • our duties as a controller or processor of personal data, which cannot be disclaimed in any wording at all;
  • a consumer's mandatory rights under Norwegian consumer law;
  • anything else that Norwegian or EU law does not allow to be excluded.

If any part of these terms is found to be unreasonable or invalid, that part falls away and the rest stands.

11. What the film is not

A film is a communication, not a legal or professional opinion. It does not replace advice from your own lawyer, accountant or compliance officer.

Films are made with the help of software that writes and checks them, and you should watch a finished film before you publish it. An MP4 file we make of a film carries a hidden, machine readable note inside it saying that it was made with a generative system. It does not show in the picture, and a program that rewrites the file can drop it.

We cannot promise that a film made with the help of software is unique, that no similar sequence exists anywhere else, or that no third party will ever claim something about it. That is a real limit of the technology, and it is written here rather than found out later.

12. If somebody makes a claim against us about your work

If a third party makes a claim against us because of material you sent us, words you asked us to use, or the way you used a finished film, you will cover the reasonable costs of dealing with it, provided we tell you quickly and let you take part in the defence.

This does not apply to a consumer, and it does not apply to anything in clause 10.

13. Changes to these terms

These terms can change. A change that matters is announced here before it takes effect, with the date, and the previous version stays readable. A change never applies backwards to work already delivered.

This is version 1.1, dated 23 September 2026. Version 1.0, of 18 September 2026, was published on nine.film, and we send it to anyone who asks.

14. Which law applies, and where a dispute is heard

These terms are governed by the law of Norway. Any dispute is handled by the competent Norwegian court.

If you are a consumer living in another country in the EEA, you keep the protection of the mandatory law of the country you live in, and you may bring a claim before your own local court. Nothing here takes that away. The contact page says where to complain first.

15. The short version

Your material stays yours, and we do not train any model on it. A film costs you something only when it is handed over, and if something is wrong with it you have 14 days to ask us to fix it or give your money back. If you are a consumer, you may also withdraw from a purchase, as clause 4 says. A film you have paid for is yours to use anywhere, for as long as you like. You are responsible for having the right to send us what you send, for the marks and typefaces you ask for, and for what you do with the film afterwards. We are responsible for doing the work properly, and our responsibility has a ceiling that the law, and not this page, decides. If you are a consumer, the law gives you more than this page can take away.